RETURNS AND REFUNDS

Please refer to our Returns Policy for full details.

We understand that from time to time you may wish to return a product to us. If you wish to return a product, you have a duty to keep it in your possession and to take reasonable care of it until you return it. Product must be returned in its original condition and original packaging (with the identification still attached to the product with the disposable seal), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

− CHANGE OR CANCEL MY ORDER

If you would like to change your order please contact us as soon as possible, preferably within 24 hours of purchase. We recommend that you do this by email to maria@byMazy.com. You will need to give us your name and address details, as well as your order number. Once an item goes into production, we can no longer change or cancel it as our products are individually crafted. You may cancel your order before the order has been processed and goes in production and you have received your confirmation email: "Your order goes in production".

+ HOW TO RETURN YOUR PURCHASE

+ EXCHANGE

+ REFUNDS

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